Hotel FAQs
Your stay
Is Randles Hotel Killarney reception open 24 hours a day?
Yes. Night porter is on duty from 11pm – 7am. Receptionists are on duty from 7am to 11pm
What is the check-in time at Randles Hotel Killarney?
Check in time is from 16:00
Does Randles Hotel Killarney provide early check-in?
While we cannot guarantee an early check-in as it depends on the occupancy levels from the evening before. If a room is available upon your arrival, we will be sure to check you in or alternatively we can store your luggage until a room becomes available
What is the check-out time at Randles Hotel Killarney?
12 o’clock
Does Randles Hotel Killarney provide late check-out?
Yes, we do accommodate late check-out for our guests. Please advise us on check-in if you would like to avail of this service (€20 fee applies). Late check-out is subject to availability
Does Randles Hotel Killarney offer wake-up calls?
Yes, we do provide wake up call service, please advice our front desk should you require a wake up call
Is it possible to upgrade my room at Randles Hotel Killarney?
If you would like to upgrade please contact reception and we will be happy to accommodate you, subject to availability
Can Randles Hotel Killarney arrange for amenities or gifts to be placed in the room?
Yes, we offer a variety of welcome amenities that can be placed in each room. Please let us know and we will do our utmost to assist with your request
What times are the rooms serviced at Randles Hotel Killarney?
Between 9 am to 5pm
Is there somewhere I can store my luggage at Randles Hotel Killarney?
Yes, we would be happy to store your luggage
Does Randles Hotel Killarney provide laundry service during my stay?
Provided by external company Monday to Saturday
What food & drink options are available at Randles Hotel Killarney?
Wiggs bar menu, Court restaurant breakfast, teas and coffees available through out the day.
Are there opportunities to exercise at Randles Hotel Killarney?
20 meter pool or Killarney National Park is the largest in Ireland and accessible from on our doorstep. Killarney Golf & Fishing Club has two 18 hole Championship Golf Courses. Bikes available to explore the cycle paths & trails.
Are there any 24-hour services at Randles Hotel Killarney?
No
Does Randles Hotel Killarney provide international adaptors?
Yes (deposit charged)
Does Randles Hotel Killarney offer currency exchange?
Yes
Can I book sightseeing tours directly at Randles Hotel Killarney?
Yes, we would be happy to assist you in planning activities in Kerry. Simply speak to our guest services team at the front desk
Does Randles Hotel Killarney provide printing facilities for boarding passes?
Yes, we would be happy to print your boarding pass. Simply speak to our guest services team at the front desk
What should I do if my flight is delayed when staying at Randles Hotel Killarney?
Have a relaxing coffee break on our terrace, or enjoy afternoon tea in the Drawing Room
General Information and house rules
What type of room can I book at Randles Hotel Killarney?
Randles Hotel has 77 rooms in total. Depending on your needs you can choose from Deluxe Rooms, Signature Bedrooms, Junior Suites or Interlinking rooms. To upgrade your room, please contact us on info@randleshotel.com or +353 (0)64 6635333
Are pets permitted at Randles Hotel Killarney?
We accept small to medium sized dogs. For pet policy or more info please contact us on info@randleshotel.com or +353 (0)64 6635333.
Is wi-fi available at Randles Hotel Killarney?
Yes we provide complimentary wifi
What kind of internet connection do you provide at Randles Hotel Killarney?
Open wifi
Does Randles Hotel Killarney have lifts?
Yes
Is Randles Hotel Killarney air-conditioned?
No
Does Randles Hotel Killarney sell gift vouchers?
Yes, we sell gift vouchers both online and in the hotel.
What is Randles Hotel Killarney smoking policy?
Randles Hotel operates a strict non-smoking policy. Therefore, all bedrooms are completely non-smoking and fitted with smoke alarms. However, we do have designated outdoor smoking areas to accommodate guests who wish to smoke
Can I park a car at Randles Hotel Killarney?
Yes, complimentary car parking available on site
Can I rent a car at Randles Hotel Killarney or nearby?
Nearby locations
Where are the car parking spaces located at Randles Hotel Killarney?
Outside main entrance, also underground car park
Does Randles Hotel Killarney have toiletries available in the rooms?
Our deluxe and signature rooms provide Tom Dixon toiletries, our Suites have VOYA products
Which room amenities are available at Randles Hotel Killarney?
Smart TV’s including Netflix, coffee and tea making facilities, Natural Sleep Company mattress and Ultimate Sleep mattress toppers, luxury toiletries, hair dryers
Does Randles Hotel Killarney bathrooms have showers or baths?
Variations of both, If you have a preference, please let our reservations team know info@randleshotel.com or +353 (0)64 6635333. Your request is subject to availability and not guaranteed
What can I do if I forgot something at Randles Hotel Killarney?
We understand that personal items can sometimes get left behind, especially when you are in a hurry. If you have left something behind after check-out, please contact us on reception@randleshotel.com or +353 663 5333 and we will be happy to assist you.
Bookings
What is the best way to make a reservation at Randles Hotel Killarney?
You can book the best rate available on our website www.randleshotel.com Alternatively, you can contact us on info@randleshotel.com or +353 (0)64 6635333 and we will be more than happy to assist you with your booking
How much does it cost to stay at Randles Hotel Killarney?
Depending on time of the year and room type
Does Randles Hotel Killarney room rates include breakfast?
Yes when booked directly with us. Any Room only rates plan do not include breakfast, but can be purchased as an add on.
Does Randles Hotel Killarney room prices include VAT?
Yes
What is Randles Hotel Killarney card policy?
In order to make a reservation, you must enter your credit or debit card as a guarantee. However, the card used to guarantee the reservation does not need to be the card used at the hotel. If booking an advanced purchase rate, the card will be charged at the time of booking, but no other reservation will be charged prior to arrival. A credit card will need to be presented to the front desk upon check-in for room and incidental charges
Are there any direct booking fees for Randles Hotel Killarney?
No direct booking fees apply
What payment methods are accepted at Randles Hotel Killarney?
We accept all major credit cards including, VISA, MasterCard and American Express, as well as Diners Club. Cash payments
Is the online booking procedure secure at Randles Hotel Killarney?
Yes
How do I make a group or multiple room booking for Randles Hotel Killarney?
Please contact our reservations team info@randleshotel.com
What should I do if I haven’t received a booking confirmation for Randles Hotel Killarney?
Please check your spam/junk folder in case your confirmation was sent here. If you still haven’t received your confirmation, please contact us on info@randleshotel.com or +353 (0)64 6635333
How can I request an invoice for a stay at Randles Hotel Killarney?
Please contact our reception team on reception@randleshotel.com or +353 (0)64 6635333
Can I make a booking on behalf of another person for Randles Hotel Killarney?
Yes
Are there any age restrictions for booking a room at Randles Hotel Killarney?
Lead booker must be minimum 18 years old.
What is the secure deposit at Randles Hotel Killarney?
When booked direct there is no deposit (except in advance purchase rates). Credit or Debit card details act as security only.
What do I do if I lose my reservation number for Randles Hotel Killarney?
If booked directly with us, please contact us on info@randleshotel.com or +353 (0)64 6635333 & we can resend the information
Is my booking guaranteed if I book on a third party website for Randles Hotel Killarney?
We always advise to book directly with us on our own website or over the phone to guarantee the best rates. Should you book through third-party websites, your confirmation letters and cancellations are available only through the site you booked with
Cancellations & Amendments
How can I amend my Randles Hotel Killarney booking?
If you booked your stay on our website, you can amend your booking there or alternatively, please contact us on info@randleshotel.com or +353 (0)64 6635333
What is Randles Hotel Killarney cancellation policy?
Cancellations must be made 48 hours prior to arrival. All non-arrivals, Advanced Purchase packages and cancellations after this time will incur charges
How can I cancel my reservation for Randles Hotel Killarney?
Please contact us on info@randleshotel.com or +353 (0)64 6635333 to cancel or modify your booking
How can I cancel my reservation for Randles Hotel Killarney if I booked through a third-party website?
If you have booked through a third-party company, you will need to cancel your booking directly with them. Please note that third-party companies may have their own cancellation policies
What does the “no-show” policy entail at Randles Hotel Killarney?
If you do not show up on the day of your booking, we will charge the first night rate as we may be in the position where we are unable to resell the room on short notice
How do I receive a refund for a cancellation with Randles Hotel Killarney?
If you cancel your reservation outside of 48 hours, your card will not be charged. Cancellation charges will only occur to non-arrivals, prepaid packages and cancellations within 48 hours
Family
Are children welcome at Randles Hotel Killarney?
Yes children are very welcome to Randles Hotel Killarney
Does Randles Hotel Killarney have family rooms available?
Yes, and also interconnecting rooms
Are there babysitting services available at Randles Hotel Killarney?
Yes, babysitter available on request. (charges apply)
Does Randles Hotel Killarney have a kids’ dinner menu?
Yes, we offer a dedicated Children’s Menu for all little ones
What children’s facilities are available at Randles Hotel Killarney?
Club Sante Leisure Centre offer 20m heated swimming pool. On our doorstep is Killarney National Park, Muckross Abbey, Ross Castle, Torc Waterfall and many playgrounds in Killarney town for children. Also bike hire, jaunting cart rides all available close to the hotel
What times are children permitted in the pool at Randles Hotel Killarney?
There are no restrictions in place. Pool opening hours Monday – Thursday 8am – 12noon, 5pm – 9pm. Friday 8am – 12noon, 3pm – 9pm, Saturday 8am – 9pm, Sunday 8am – 12;30pm, 5pm – 9pm
Does Randles Hotel Killarney provide baby-changing facilities?
Accessibility
Does Randles Hotel Killarney have accessible rooms?
No, unfortunately we don’t have any fully wheelchair accessible rooms. We do have rooms which are accessible for people with walking difficulties and we do have an elevator to all floors. Please ask us if you have any queries
Does Randles Hotel Killarney have accessible parking spaces?
Yes accessible car parking spaces are available
Does Randles Hotel Killarney have a step-free entrance?
Yes
Does Randles Hotel Killarney have automated main door opening?
No
Is the Randles Hotel Killarney entrance wide enough for a wheelchair?
Yes
Are guide dogs/service dogs welcome at Randles Hotel Killarney?
Yes, guide / service dogs are very welcome.
Is there a wheelchair accessible bathroom near Randles Hotel Killarney foyer?
Yes
Dining
Does Randles Hotel Killarney have a restaurant on site?
Yes, breakfast is served in Court restaurant. Dinner is available nightly in Wiggs Bar
Does Randles Hotel Killarney have a bar?
Wiggs Bar is open daily. Drinks are served here also until late.
What is Randles Hotel Killarney policy on bookings at Wiggs?
We operate at first come first served basis in Wiggs Bar
Are children allowed in Randles Hotel Killarney Bar?
Children are permitted in Wiggs Bar until 9pm
Is reservation for dinner required at Randles Hotel Killarney?
Wiggs operates first come, first served.
What time do Randles Hotel Killarney serve breakfast?
Breakfast is served from 8 am until 10 am Monday to Friday, 8 am to 10:30 on Saturday and Sunday (Including Bank Holidays)
Does Randles Hotel Killarney offer breakfast in bed?
Yes, room service is available at a €5 per person charge
What dining options are available at Randles Hotel Killarney?
Does Randles Hotel Killarney cater for vegetarians, Vegans, people with gluten free diets and Coeliacs?
Yes, we cater for all dietary requirements. We would ask you to give us as much notice as possible on special dietary requirements so we can prepare for your arrival
Can I charge my bar and restaurant bills to my room at Randles Hotel Killarney?
If you would like to set up billing on your account, please talk to our team at the front desk on check-in
Can I book a private dining space for a special occasion at Randles Hotel Killarney?
Yes please contact our team on info@randleshotel.com or +353 (0)64 6635333
Does Randles Hotel Killarney cater for large groups?
Yes, we happily for groups up to 100
Meetings & Events
Are there any meeting and conference room facilities available at Randles Hotel Killarney?
Yes, we offer a diverse range of meeting, conference and events spaces to suit your needs
How many people can Randles Hotel Killarney meeting rooms accommodate?
Our meeting rooms can accommodate both small and large groups, from 2 to 50 people
What equipment is included in the Randles Hotel Killarney meeting rooms?
Our in-room meeting facilities include, LCD projector and screen or 65” screen depending on your meeting room size, air conditioning, . Meeting room hires also include , flipchart, notepads, pencils, mints and free Wi-Fi and a dedicated refreshment station
Are there food and beverage options available for meetings at Randles Hotel Killarney?
Yes, we provide a diverse range of menus to ensure every detail of your meeting runs just as you want it. Each of our menus are expertly crafted and creatively presented, whether you want a business breakfast, a working lunch, buffet, canapés, sharing plates or a sit-down dinner
How can I book a meeting, conference, or event space at Randles Hotel Killarney?
If you are interested in holding a meeting or event at Randles Hotel please contact our dedicated team on reception@randleshotel.com or +353 (0)64 6635333
Does Randles Hotel Killarney have corporate rates available?
For corporate rate enquiries please contact our sales team on info@randleshotel.com or +353 (0)64 6635333
Does Randles Hotel Killarney host weddings and ceremonies?
Yes, we love to host weddings at Randles Hotel and can accommodate small intimate weddings or larger gatherings for up to 80 guests. We also have several suites available for your perfect civil ceremony. Contact us to organise a show around of our property with Kamile Lyne and/or receive a quotation for your unique wedding, kamile@randleshotels.com or +353 (0)64 6635333
Spas
Does Randles Hotel Killarney have a spa facility?
Randles Hotel in Killarney is ideal place for you to escape and rejuvenate with our stunning Zen Day Spa. We offer a wide range of treatments such as massages, non-clinical & holistic treatments that are designed to ensure you become refreshed relaxed and re-energized
What are Randles Hotel Killarney Spa openings hours?
9am – 7pm subject to bookings.
Is there a charge for guests to use Randles Hotel Killarney Spa?
Charges are per the individual treatment chosen.
Is there an age restriction for Randles Hotel Killarney Spa?
Guests must be at least 16 years old for facial treatments and over the age 18 years old for massage and body treatments
Does the Randles Hotel Killarney Spa include a sauna or steam room?
Randles Hotel is also the home to the Club Sante Leisure Centre, with a 20 metre heated pool, Sauna and Steam Room
What treatments are available at the Randles Hotel Killarney spa?
The Zen Day Spa offers a wide range of different beauty treatments and massages to unwind and relax your body, mind and soul. View our treatments to find the right one for you
How do I book Randles Hotel Killarney spa treatment?
To make an appointment please call us on: +353 (0)64 662 0972
or email us on: zendayspa@randleshotels.com
How much in advance should I arrive for my Randles Hotel Killarney spa treatment?
10 minutes in advance of your treatment time
What if I arrive late to my appointment at Randles Hotel Killarney Spa?
While we will do our best to accommodate a late arrival it may result in a shortened treatment time however the full price will be charged
Can I avail the Randles Hotel Killarney spa and avail of treatments even if I am not a hotel guest?
Yes, the Zen Day Spa welcomes guests that are not staying in the hotel
Does Randles Hotel Killarney have private membership available for the spa?
No
Is it possible to purchase swimwear in the Randles Hotel Killarney spa?
No
Does Randles Hotel Killarney provide towels for the spa?
Yes
Pool
Does Randles Hotel Killarney have a pool?
Randles Hotel is also the home to the Club Sante Leisure Centre, with a 20 metre heated pool, Sauna and Steam Room
Are there changing rooms for Randles Hotel Killarney pool?
Yes
Does Randles Hotel Killarney sell swimwear for the pool?
Are towels provided for Randles Hotel Killarney pool?
Yes towels are provided
What time are children allowed in the pool at Randles Hotel Killarney?
There are no restrictions in place. Pool opening hours Monday – Thursday 8am – 12noon, 5pm – 9pm. Friday 8am – 12noon, 3pm – 9pm, Saturday 8am – 9pm, Sunday 8am – 12;30pm, 5pm – 9pm
Does the pool at Randles Hotel Killarney use Saltwater, Ozone, or Chlorine?
Chlorine
Location
What are the coordinates of Randles Hotel Killarney?
52.05401 °N, 9.50652 °W
How far is Randles Hotel Killarney from Killarney town centre?
Ideally located a mere 5 minutes walk from the town centre, The Randles Luxury Hotel Killarney is an ideal base for all. This four star Killarney Hotel is situated on the main Muckross Road, Killarney’s golden mile. This location provides for easy access to all the main tourist attractions in Kerry
How do I get to Randles Hotel Killarney by public transport?
Taxi is the easiest from Killarney town, which costs less than €10
How close is Randles Hotel to the INEC, Fitzgeralds Stadium and music venues?
INEC is 5-8 minutes on foot, Fitzgerald’s stadium is 15-18 minutes on foot, town centre music venues 5-7 minutes on foot.
Are there any shopping areas nearby to Randles Hotel Killarney?
Killarney Outlet Centre is 5-7 minutes Walk from Randles.
What is there to see and do around Randles Hotel Killarney?
Nestled amongst the Lakes and Mountains, Killarney itself is a haven for all the good things in life. Surrounded by some of the worlds leading championship golf courses, it is a golfer’s paradise.
For calmer pastimes, there is abundant lake and river fishing and for the outdoor enthusiast, there are miles of trails, for walking, horse riding or biking. For the shopper or Bon Viveur the charming town of Killarney offers many distractions. With a choice of Art Galleries, Traditional Craftshops, Elegant Boutiques, Award Winning Restaurants, Lively Pubs and regular events there is plenty to experience
Are the surrounding areas of Randles Hotel Killarney safe?
Yes
Does Randles Hotel Killarney offer a chauffeur service?
No
Does Randles Hotel Killarney provide car parking facilities?
Yes, complimentary car parking is available on site
Does parking need to be pre-booked at Randles Hotel Killarney?
No first come first served.
Are there any alternative car parking options nearby to Randles Hotel Killarney?
Overflow carpark is located across the road and there is also a paid parking option located across the road.
Which popular attractions are close to Randles Hotel Killarney?
Due to our central location, many of the attractions Killarney is famous for are accessible either by foot, car or jaunting cart from our doorstep.
What are some restaurants close to Randles Hotel Killarney?
Kayne’s Bar & Brasserie
Airport Accessibility
What is the nearest airport to Randles Hotel Killarney?
Kerry Airport, 14km away
Does Kerry airport provide a shuttle service?
No, we do not provide a shuttle service. public bus transfers are available but subject to timetables.
What is the best way to drive from Kerry airport to Randles Hotel Killarney?
Exit Airport onto the N23 and turn left. Continue to next junction and turn left.
Follow N22 route to Killarney Town.
Continue forward onto the N22 and at roundabout take the 4th exit onto Dr Hans Liebherr Road – N72
(signposted Killorglin)
At Ballydowney roundabout take the 2nd exit onto Port Road – N71
At roundabout take the 4th exit onto the N71 (signposted Kenmare)
At small roundabout take the 2nd exit onto the N71
Continue towards Muckross and N71
How do I use public transport to get from Randles Hotel Killarney to Randles Hotel Killarney?
Killarney Train and Bus Stations are only a 5 minute taxi journey away from the hotel.
Train services to Killarney are on the Dublin-Tralee line and travel time is ca. 3 hours 15 minutes from Dublin Heuston Station. Train travel time from Cork Kent Station is 1 hour 30 minutes or from Limerick 2 hour 20 minutes. For further rail travel information, visit www.irishrail.ie
Main bus services from Dublin, Cork and Limerick also stop at Killarney Bus Station. Taxi services are always at hand at the station. For bus timetables and further information visit www.buseireann.ie
Data Protection
How will my details be used at Randles Hotel Killarney?
We comply with all GDPR regulations and guidelines