Good to know

Frequently Asked questions

General Information and house rules

Yes. Night porter is on duty from 11pm – 7am. Receptionists are on duty from 7am to 11pm

Check in time is from 16:00

While we cannot guarantee an early check-in as it depends on the occupancy levels from the evening before. If a room is available upon your arrival, we will be sure to check you in or alternatively we can store your luggage until a room becomes available

12 o’clock

Yes, we do accommodate late check-out for our guests. Please advise us on check-in if you would like to avail of this service (€20 fee applies). Late check-out is subject to availability

Yes, we do provide wake up call service, please advice our front desk should you require a wake up call

If you would like to upgrade please contact reception and we will be happy to accommodate you, subject to availability

Yes, we offer a variety of welcome amenities that can be placed in each room. Please let us know and we will do our utmost to assist with your request

Between 9 am to 5pm

Yes, we would be happy to store your luggage

Provided by external company Monday to Saturday

Wiggs bar menu, Court restaurant breakfast, teas and coffees available through out the day.

20 meter length pool or Killarney National Park is the largest in Ireland and is just on our doorstep. Killarney Golf & Fishing Club has two 18 hole Championship Golf Courses


Yes (deposit charged)


You can book the best rate available on our website Alternatively, you can contact us on or +353 (0)64 6635333 and we will be more than happy to assist you with your booking.

Depending on time of the year and room type.

Yes when booked directly with us.


In order to make a reservation, you must enter your credit or debit card as a guarantee. However, the card used to guarantee the reservation does not need to be the card used at the hotel. If booking an advanced purchase rate, the card will be charged at the time of booking, but no other reservation will be charged prior to arrival. A credit card will need to be presented to the front desk upon check-in for room and incidental charges.

No direct booking fees apply.

We accept all major credit cards including, VISA, MasterCard and American Express, as well as Diners Club. Cash payments


Please contact our reservations team

Please check your spam/junk folder in case your confirmation was sent here. If you still haven’t received your confirmation, please contact us on or +353 (0)64 6635333.

Please contact our reception team on or +353 (0)64 6635333.



We always advise to book directly with us on our own website or over the phone to guarantee the best rates. Should you book through third-party websites, your confirmation letters and cancellations are available only through the site you booked with.

Cancellations & Amendments

If you booked your stay on our website, you can amend your booking there or alternatively, please contact us on or +353 (0)64 6635333.

Cancellations must be made 48 hours prior to arrival. All non-arrivals, Advanced Purchase packages and cancellations after this time will incur charges.

Please contact us on or +353 (0)64 6635333 to cancel or modify your booking

If you have booked through a third-party company, you will need to cancel your booking directly with them. Please note that third-party companies may have their own cancellation policies.

If you do not show up on the day of your booking, we will charge the first night rate as we may be in the position where we are unable to resell the room on short notice.

If you cancel your reservation outside of 48 hours, your card will not be charged. Cancellation charges will only occur to non-arrivals, prepaid packages and cancellations within 48 hours


Yes children are very welcome to Randles Hotel Killarney.

Yes, and also interlinking rooms.

Yes, we offer a dedicated Children’s Menu for all little ones.

Club Sante Leisure Centre offer 18m heating swimming pool. On our doorstep is Killarney National Park, Muckross Abbey, Ross Castle, Torc Waterfall and many playgrounds in Killarney town for children. Also bike hire, jaunting cart rides all available close to the hotel.

There are no restrictions in place. Pool opening hours Monday – Thursday 8am – 12noon, 5pm – 9pm. Friday 8am – 12noon, 3pm – 9pm, Saturday 8am – 9pm, Sunday 8am – 12;30pm, 5pm – 9pm.


No, unfortunately we don’t have any fully wheelchair accessible rooms. We do have rooms which are accessible for people with walking difficulties and we do have an elevator to all floors. Please ask us if you have any queries.

Yes accessible car parking spaces are available



Yes, breakfast is served in Court restaurant. Dinner is available nightly in Wiggs Bar.

Wiggs Bar is open daily. Drinks are served here also until late.

We operate at first come first served basis in Wiggs Bar.

Children are permitted in Wiggs Bar until 9pm.

Breakfast is served from 8 am until 10 am Monday to Friday, 8 am to 10:30 on Saturday and Sunday (Including Bank Holidays)

Yes, room service is available at a €5 per person charge.

Yes, we cater for all dietary requirements. We would ask you to give us as much notice as possible on special dietary requirements so we can prepare for your arrival.

If you would like to set up billing on your account, please talk to our team at the front desk on check-in.

Yes please contact our team on or +353 (0)64 6635333

Yes, we happily for groups up to 100.

Meetings & Events

Yes, we offer a diverse range of meeting, conference and events spaces to suit your needs

Our meeting rooms can accommodate both small and large groups, from 2 to 120 people.

Our in-room meeting facilities include, LCD projector and screen or 65” screen depending on your meeting room size, air conditioning, . Meeting room hires also include , flipchart, notepads, pencils, mints and free Wi-Fi and a dedicated refreshment station

Yes, we provide a diverse range of menus to ensure every detail of your meeting runs just as you want it. Each of our menus are expertly crafted and creatively presented, whether you want a business breakfast, a working lunch, buffet, canapés, sharing plates or a sit-down dinner.

If you are interested in holding a meeting or event at Randles Hotel please contact our dedicated team on or +353 (0)64 6635333

For corporate rate enquiries please contact our sales team on or +353 (0)64 6635333

Yes, we love to host weddings at Randles Hotel and can accommodate small intimate weddings or larger gatherings for up to 80 guests. We also have several suites available for your perfect civil ceremony. Contact us to organise a show around of our property with Kamile Lyne and/or receive a quotation for your unique wedding, or +353 (0)64 6635333


Randles Hotel in Killarney is ideal place for you to escape and rejuvenate with our stunning Zen Day Spa. We offer a wide range of treatments such as massages, non-clinical & holistic treatments that are designed to ensure you become refreshed relaxed and re-energized

Guests must be at least 16 years old for facial treatments and over the age 18 years old for massage and body treatments

Randles Hotel is also the home to the Club Sante Leisure Centre, with a 18 metre heated pool, Sauna and Steam Room

The Zen Day Spa offers a wide range of different beauty treatments and massages to unwind and relax your body, mind and soul. View our treatments to find the right one for you

To make an appointment please call us on: +353 (0)64 662 0972
or email us on:

While we will do our best to accommodate a late arrival it may result in a shortened treatment time however the full price will be charged

Yes, the Zen Day Spa welcomes guests that are not staying in the hotel


Randles Hotel is also the home to the Club Sante Leisure Centre, with a 20 metre heated pool, Sauna and Steam Room


Yes towels are provided

There are no restrictions in place. Pool opening hours Monday – Thursday 8am – 12noon, 5pm – 9pm. Friday 8am – 12noon, 3pm – 9pm, Saturday 8am – 9pm, Sunday 8am – 12;30pm, 5pm – 9pm



52.05401 °N, 9.50652 °W

Ideally located a mere 5 minutes walk from the town centre, The Randles Luxury Hotel Killarney is an ideal base for all. This four star Killarney Hotel is situated on the main Muckross Road, Killarney’s golden mile. This location provides for easy access to all the main tourist attractions in Kerry

Taxi is the easiest from Killarney town, which costs less than €10

Nestled amongst the Lakes and Mountains, Killarney itself is a haven for all the good things in life. Surrounded by some of the worlds leading championship golf courses, it is a golfer’s paradise.
For calmer pastimes, there is abundant lake and river fishing and for the outdoor enthusiast, there are miles of trails, for walking, horse riding or biking. For the shopper or Bon Viveur the charming town of Killarney offers many distractions. With a choice of Art Galleries, Traditional Craftshops, Elegant Boutiques, Award Winning Restaurants, Lively Pubs and regular events there is plenty to experience

Yes, complimentary car parking is available on site

Airport Accessibility

Kerry Airport, 14km away

No, we do not provide a shuttle service

  1. Exit Airport onto the N23 and turn left. Continue to next junction and turn left.
  2. Follow N22 route to Killarney Town.
  3. Continue forward onto the N22 and at roundabout take the 4th exit onto Dr Hans Liebherr Road – N72
    (signposted Killorglin)
  4. At Ballydowney roundabout take the 2nd exit onto Port Road – N71
  5. At roundabout take the 4th exit onto the N71 (signposted Kenmare)
  6. At small roundabout take the 2nd exit onto the N71
  7. Continue towards Muckross and N71

Killarney Train and Bus Stations are only a 10 minute taxi journey away from the hotel.
Train services to Killarney are on the Dublin-Tralee line and travel time is ca. 3 hours 15 minutes from Dublin Heuston Station. Train travel time from Cork Kent Station is 1 hour 30 minutes or from Limerick 2 hour 20 minutes. For further rail travel information, visit
Main bus services from Dublin, Cork and Limerick also stop at Killarney Bus Station. Taxi services are always at hand at the station. For bus timetables and further information visit

Data Protection

We comply with all GDPR regulations and guidelines

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Check In
Sep 2019
Check Out
Sep 2019
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